Privacy Policy.

Last updated 6 June 2026

Andrew's Collision Auto Repairs ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We only collect information that helps us quote, book and complete your repair. Depending on how you contact us, this may include:

• Your name, phone number and email address;
• Your vehicle details and registration number;
• Details about your accident, damage or insurance claim;
• Photos of your vehicle that you choose to upload;
• Any other information you include in a message to us.

How we collect it

We collect this information directly from you — when you complete our quote, estimate, booking, callback or contact forms, call us, email us, or visit one of our workshops. You don't have to provide it, but without it we may not be able to quote or carry out your repair.

How we use it

We use your information to:

• Prepare a quote or estimate and respond to your enquiry;
• Schedule, carry out and warrant your repair;
• Liaise with your insurer about your claim, where you've asked us to;
• Keep records of work performed; and
• Contact you about your vehicle or, if you've opted in, our offers.

Who we share it with

We do not sell your personal information. We only disclose it where needed to deliver your repair — for example, to your insurer or assessor when handling a claim on your behalf, or to trusted suppliers and parts providers involved in the work.

Our website forms are delivered to us through a third-party form-processing service, and our enquiry emails are received through standard email providers. These providers process your submission on our behalf and may store data on servers located outside Australia.

Cookies & website data

Our site uses minimal browser storage — for example, to remember when you've dismissed a notice. Pages may embed Google Maps to show our location. We don't use your information to track you across other websites.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and to keep it only as long as we need it for the purposes above or as required by law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or raise a privacy concern at any time. Contact us using the details below and we'll respond as quickly as we can.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.

Contact us

Andrew's Collision Auto Repairs
ABN 13 621 949 068
27 Stennett Road, Ingleburn NSW 2565
Phone: (02) 9194 6888
Email: [email protected]